messages per day
sent by the bot
new orders per day
processed by the bot
CenturyLink bot sent an average of 1000 messages per day, actively engaging with customers and assisting them in selecting suitable internet service plans.
Due to effective customer consultation, the bot helped process approximately 50 new orders for internet connection per week.
Besides recommending tariff plans, the bot also:
Provided detailed information about the conditions, speeds, and costs of internet services;
Answered questions about connection times, equipment, and payment methods;
Assisted clients in submitting applications and tracking connection status;
Reminded clients about the need to renew or change tariff plans.
Bot CenturyLink has been successfully integrated into the company's CRM system. This has allowed:
Automatically creating new orders for internet services in CRM based on customer requests;
Synchronizing data about customers, their orders, and connection status;
Tracking the bot's performance and providing sales analytics to managers;
Reacting promptly to changes in tariffs and conditions to ensure the bot always provides up-to-date information.
